Where
is FromAphrodite.com located and are the prices in Canadian dollars?
FromAphrodite.com is proud to be one of the "Truly
Canadian" owned and operated websites online.
Our head office is located in BEAUTIFUL Maple Ridge,
British Columbia Canada. And yes, all prices quoted online
are in Canadian dollars.
How do you guarantee my privacy?
- Discreet Billing: - we do not store credit card information on our web server after your order has been processed. Your credit card will be billed as From Aphrodite.
- Discreet Shipping: - we package your order in a plain box with no external markings that could give away it's contents. The from address on the box is FA.
- Privacy Guaranteed: - We will never give away your personal information to other individuals or businesses. We will never mail you any catalogs or brochures. We will not add your name, telephone number, email address or physical address to any marketing list.
Why should I purchase from FromAphrodite.com?
You will be our most satisfied customer. And this is how we are going to make sure of it:
- We do everything discreet from purchasing to billing to shipping.
- Free shipping on orders over $100.
- Our prices are very competitive, and we have a great selection of quality and unique sex toys in stock.
- Many customers are hesitant to buy online especially adult products because of privacy and trust issues. Our store is one of the most reputable online adult toy stores. Your satisfaction is our #1 goal.
- We offer great return customer discount incentives on top of our low prices.
- Our site is built to provide you with a pleasant shopping experience.
What it comes down to is that we are all shoppers. We treat our customers the way we expect to be treated. A little effort goes a long way. A lot of effort puts smiles on faces. You can expect the latter at FromAphrodite.com.
Should I worry about credit card fraud?
Your credit card information is never kept in our database. Your credit card information is discarded as soon as it is verified. We have 128bit SSL encryption to ensure secure purchasing.
When will I receive my order?
We ship our orders via Canada Post and Purolater Courier, domestic orders are normally received within 7 to 10 business days via Canada Post expidited mail.
What kind of services do you provide after order is placed?
- Our system will send you an order confirmation email immediately.
- We will process your order and ship it out within 3-4 days.
- We will update the status of your order, and you will receive emails on the order update.
- You will receive a tracking number for your order after we ship your order.
- For shipping information, Click Here.
- For return policy, Click Here.
- We will answer your emails and other inquiries promptly (within 12 to 24 hours).
I do not want my kids to see the shipment, what should I do?
We ship everything in a plain box. There are no catalog and no pictures. There are no display of anywhere that it is from FromAphrodite.com. Everything is done as discreet as possible. However, it is your responsibility to make sure your kids don't open the box before you get home.
I have no clue what I should order?
You can always contact us, and we will give you suggestions.
I throw Sex Toy Parties, is there some kind of discount for me?
Yes, we do have a discount program for sex toy consultants. Please contact us, and we will give you the details.
I am not confident using my credit card online - what other options are available?
FromAphrodite.com is happy to
take your order by fax or phone.
FAX NUMBER: 1-604-677-6454
or
PHONE: 1-604-657-0085
(Phone orders can only be placed between 9-5pm
Pacific Standard Time)
By MAIL (money orders or personal cheque*)
Include item details, product quantity, your name,
mailing address and telephone number, and payment.
Mail to:
Suite 29019 - 21243 Lougheed Hwy
Maple Ridge, BC V2X 0C5
*Do NOT send cash!
I am looking for a specific product but can’t find it on fromaphrodite.com?
We have access to over ten thousand Adult
Toys and Novelties from numerous manufacturers
all over the world. If you do not see a product
you're looking for please contact us via our contact
us page. Let us know what you are looking
for and we will do our best to get it for you.
If an item is unsuitable - can i exchange it?
Yes, All of our goods come with a 14 day satisfaction
guarantee - subject to our return conditions
below. If for any reason you are not happy with
your purchase simply return it to us within
14 days of receiving your order and we will exchange
it for an alternative product or refund your
money (S&H costs are non refundable).
Our returns conditions are:
|
NOTE: If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. |
What
should i do if an item i receive is faulty or
breaks?
We will do our best to rectify any issues you have with malfunctioning product. This will involve you returning the product to us for replacement. If a suitable replacement can not be found a Gift Certificate will be issued to you for the price of the product (plus applicable taxes).
